Terms of Service

Effective Date: December 2024

1. Acceptance of Terms

By accessing or using ReClip Reach ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and ReClip Reach ("we", "us", or "our"). By creating an account, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Service Description

ReClip Reach is a Software-as-a-Service (SaaS) platform designed to help creators manage brand outreach and sponsorship deals. Our Service includes:

  • Brand contact management and organisation
  • Pitch creation and template management
  • AI-powered pitch generation assistance
  • Deal tracking and pipeline management
  • Analytics and reporting features

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. User Accounts

Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the accuracy of this information.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access or security breach.

One Account Per User

Each user may only maintain one account. Creating multiple accounts to circumvent usage limits or restrictions is prohibited.

4. Subscription Plans

We offer the following subscription tiers:

Free Plan

  • 1 brand profile
  • 10 pitches per month
  • 3 pitch templates
  • 5 AI-generated pitches per month

Starter Plan (£9/month)

  • 10 brand profiles
  • 100 pitches per month
  • 10 pitch templates
  • 50 AI-generated pitches per month

Pro Plan (£16/month)

  • Unlimited brand profiles
  • Unlimited pitches
  • Unlimited templates
  • 150 AI-generated pitches per month
  • Team collaboration (up to 3 members)

Plan features and pricing are subject to change with 30 days' notice.

5. Billing & Payments

Payment Processing

Payments are processed securely through Gumroad. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis.

Billing Cycle

Subscriptions are billed monthly in advance. Your billing cycle begins on the date you subscribe and renews automatically each month.

Refunds

We offer a 14-day money-back guarantee for first-time subscribers. Beyond this period, refunds are provided at our discretion. To request a refund, contact support@civic-reach.com.

Cancellation

You may cancel your subscription at any time. Access continues until the end of your current billing period. No partial refunds are provided for early cancellation.

6. Acceptable Use

You agree NOT to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Send spam, unsolicited bulk emails, or deceptive communications through the Service
  • Impersonate any person or entity or misrepresent your affiliation
  • Attempt to gain unauthorised access to the Service or related systems
  • Interfere with or disrupt the Service or servers/networks connected to it
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Circumvent usage limits, restrictions, or security measures
  • Share account credentials or allow others to access your account

7. User Content

Ownership

You retain ownership of all content you create, upload, or store using the Service ("User Content"), including brand information, pitches, and templates.

Licence to Us

By using the Service, you grant us a limited, non-exclusive licence to store, process, and display your User Content solely to provide the Service to you. We will not use your User Content for any other purpose without your consent.

Your Responsibility

You are solely responsible for your User Content and ensuring it does not violate any laws or third-party rights. We do not monitor User Content but may remove content that violates these Terms.

8. AI-Generated Content

Our Service includes AI-powered pitch generation features. Regarding AI-generated content:

  • No Guarantee: AI-generated content is provided as a starting point. We make no guarantees about its accuracy, appropriateness, or effectiveness.
  • Review Required: You are responsible for reviewing, editing, and approving all AI-generated content before use.
  • Your Responsibility: You assume full responsibility for any AI-generated content you choose to send or publish.
  • No Liability: We are not liable for any consequences arising from your use of AI-generated content.

9. Intellectual Property

Our Property

The Service, including its design, features, code, and branding, is owned by ReClip Reach and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

Trademarks

"ReClip Reach" and our logo are trademarks. You may not use our trademarks without prior written consent.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free, or secure.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
  • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless ReClip Reach, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

By You

You may terminate your account at any time by cancelling your subscription and requesting account deletion through settings or by contacting support.

By Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason with reasonable notice.

Effect of Termination

Upon termination, your right to use the Service ends immediately. We may delete your data after 30 days, except where retention is required by law.

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Informal Resolution

Before initiating any legal proceedings, you agree to contact us at legal@civic-reach.com to attempt to resolve the dispute informally.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms, please contact us:

  • General: support@civic-reach.com
  • Legal: legal@civic-reach.com

Have questions? Contact our support team

Terms of Service | ReClip Reach | ReClip Reach